**General Policies & Regulations**

Loudlitt.com is the official information channel of TH Food Chain Joint Stock Company, headquartered at 166 Nguyen Thai Hoc Street, Ward Quang Trung, Vinh City, Nghe An Province, hereinafter referred to as “we”.

By accessing our website, you agree to the terms set forth on the website. We reserve the right to amend, modify, add, or remove any part of the Terms and Conditions of Use at any time, and such changes will be effective immediately upon posting on the website without prior notice. Please check regularly to stay updated on our changes.

Please read carefully before proceeding:

1. Website Usage Guidelines

– Commercial use of any part of this website without our written permission is strictly prohibited. Violation of any part herein will result in the termination of your license without prior notice.

– You must register an account with accurate personal information and update it if there are any changes. Each user is responsible for their password, account, and activities on the website. Furthermore, you must notify us immediately if your account is accessed unlawfully. We are not liable for any direct or indirect damages or losses resulting from your failure to comply with regulations.

– During the registration process, you agree to receive promotional emails from the website. Subsequently, if you no longer wish to receive emails, you can opt-out by clicking the link at the bottom of any promotional email.

2. Customer Feedback

– All content on the website and customer feedback are our property. If we detect any false information, we will immediately lock your account or take other measures as per Vietnamese law.

3. Ordering

When needed, please place orders through one of the following methods:

– Download the Shopping – Points – Exchange TH eLIFE app at: thtruemart.vn/download

– Visit the e-commerce website thtruemart.vn

When customers place orders on thmilk.vn or add products to the cart, the system will automatically redirect to the TH e-commerce website at thtruemart.vn for shopping.

4. Pricing

– The prices of products listed on thmilk.vn are final selling prices including Value Added Tax (VAT). Product prices may vary depending on the timing and accompanying promotional programs.

– Although we strive to ensure that all displayed information and prices are accurate for each product, errors or inaccuracies may occur. If we discover a price error for any product in your order, we will notify you as soon as possible and provide you with the option to confirm the order with the correct price or cancel it. If we cannot reach you, the order will be automatically canceled in our system.

5. Product Information

We confidently and proudly offer a range of products made entirely from pure fresh milk from TH Farm, not only delicious and nutritious but also supporting digestion, boosting immunity to enhance physical health and intellectual development for a fresh healthy life every day.

Storage and usage instructions:

– Pasteurized fresh milk in paper box packaging has a shelf life of 180 days, store at room temperature.

– Drinking yogurt in paper box packaging has a shelf life of 300 days, store at room temperature.

– Eating yogurt has a shelf life of 45 days, store refrigerated at 4 – 8 degrees Celsius.

– Live culture drinking yogurt has a shelf life of 45 days, store refrigerated at 2 – 8 degrees Celsius.

6. Brand and Copyright

– All intellectual property rights (registered or unregistered), information content, and all designs, text, graphics, software, images, videos, music, sounds, software compilation, source code, and fundamental software are our property. The entire content of the website is protected by Vietnamese copyright law and international conventions. Copyrights are reserved.

7. Legal Rights

– The terms, conditions, and content of this website are governed by Vietnamese law, and the competent court in Vietnam will settle any disputes arising from the unauthorized use of this website.

8. Privacy Policy

– We prioritize the security of your information and use the best measures to protect your information and payment. Your information during the payment process will be encrypted to ensure security. Once you complete the ordering process, you will exit the secure mode.

– You are not allowed to use any program, tool, or other form to interfere with the system or alter the data structure. The website also strictly prohibits dissemination, propagation, or encouragement of any activities aimed at interfering, disrupting, or intruding into the system’s data. Individuals or organizations violating these terms will lose all benefits and may be prosecuted if necessary.

All transaction information will be kept confidential, but in cases where legal authorities require it, we must provide this information to them.

Purpose and scope of data collection

Data collection on the Website www.thmilk.vn mainly includes: email, phone number, username, login password, customer address (member). These are the information that www.thmilk.vn requires members to provide when registering to use the service and for www.thmilk.vn to contact and confirm when customers register to use the service on the website to ensure consumer rights. In the process of payment transactions on the Website www.thmilk.vn, TH only retains detailed information about the paid order of members. TH will also use the personal identification information of members to enhance TH’s responsiveness to the aspects of Pages and Services, as well as develop new functions, features, and services according to the trends and preferences being evolved. Members are responsible for the security and retention of all their service usage activities under their username, password, and email. In addition, members are responsible for timely notifying Website www.thmilk.vn of unauthorized use, misuse, security violations, maintaining usernames and passwords of third parties to take appropriate measures.

Scope of use of information

Website www.thmilk.vn uses member-provided information to:

– Provide services to members;

– Send notifications about information exchange activities between members and Website www.thmilk.vn;

– Prevent activities destroying the user account of members or fraudulent activities;

– Contact and resolve with members in special cases.

– Do not use personal information of members outside the purpose of confirmation and contact related to transactions at www.thmilk.vn.

– In case of legal requirements: Website www.thmilk.vn is responsible for cooperating to provide personal information of members when requested by judicial agencies including: Prosecutor’s Office, court, police investigation agency related to a certain law violation of customers. In addition, no one has the right to infringe on the personal information of members.

Data retention period

Personal data of members will be kept until cancellation or self-logged in and canceled by the member. In all other cases, members’ personal information will be kept confidential on the server of www.thmilk.vn.

Address of the unit collecting and managing information

TH Food Chain Joint Stock Company, headquartered at 166 Nguyen Thai Hoc Street, Quang Trung Ward, Vinh City, Nghe An Province. Phone: (84 4) 3573 9777 | Fax: (84-4) 3573 9548 Email: [email protected]

Means and tools for users to access and edit their personal data

Members have the right to check, update, adjust, or cancel their personal information by logging into their account and editing personal information or requesting www.thmilk.vn to perform this task. Members have the right to complain about information disclosure to third parties to the Website www.thmilk.vn’s Administration Board. Upon receiving these responses, www.thmilk.vn will confirm the information, be responsible for responding to reasons, and guide members to restore and secure information. Email: [email protected] Phone: (84 4) 3573 9777 | Fax: (84-4) 3573 9548

Commitment to customer personal information security

Personal information of members on www.thmilk.vn is committed to absolute confidentiality under the personal information protection policy of www.thmilk.vn. The collection and use of information from each member will only be done with the consent of the customer, except for other legal cases.

– Do not use, transfer, provide, or disclose any personal information of members to any third party without the consent of the member.

– In case the information storage server is attacked by hackers resulting in the loss of personal data of members, Www.thmilk.vn will be responsible for promptly notifying the incident to the competent authorities for timely investigation and notifying members.

– The Management Board of www.thmilk.vn requests individuals when registering/purchasing as members to provide full personal information related to: Full name, contact address, email, phone …, and take legal responsibility for all the information above. The Management Board of www.thmilk.vn does not take responsibility nor resolve any related complaints about the rights of that Member if it is found that all personal information of that member provided at the initial registration is inaccurate.

9. Other Regulations

– All Terms and Conditions (and all obligations arising outside these Terms and Conditions or related) shall be governed and construed in accordance with Vietnamese law. We reserve the right to amend these Terms and Conditions at any time, and such amendments will be effective immediately upon posting at thmilk.vn.

Please note to only purchase if you accept and understand the above regulations. If you need further information support, please contact 1800545440.